FAQ


DO YOU SHIP INTERNATIONALLY? 
YES! We ship worldwide.

HOW MUCH IS DELIVERY? 
Shipping is FREE on most orders.

HOW LONG DOES DELIVERY TAKE?
Orders take up to 3 business days to be processed. Once your item is dispatched delivery will take 12-20 days. This is because our items are dispatched straight from the manufacturer in order to give you the best price possible. 
  
I ONLY RECEIVED PART OF MY ORDER? 
We work with manufacturers all over the world, therefore, you may receive part of your order in separate deliveries. 
 
I HAVEN'T RECEIVED MY ORDER? 
Please contact us at bohoblisslove@outlook.com and we will do our best to resolve. 
Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of nondelivery.
  
THERE IS A PROBLEM WITH MY ORDER OR MY ITEM IS FAULTY 
Please contact us and refer to our returns policy below. 
  
CAN I TRACK MY ORDER? 
Yes, you will receive an email once your order has been shipped with tracking information.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Boho Bliss cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

HOW DO I PAY? 
We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro and Electron and American Express. You can also pay via PayPal. 
 
WHAT IS YOUR RETURNS POLICY? 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

FAULTY GOODS 
If you receive faulty goods, you may also have a right to return these goods and to ask us to replace them or get a refund. Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning.  
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund. You’ll need to return the item(s) to us using the steps listed below, you'll then receive a full refund including delivery charges. 
HOW DO I RETURN AN ITEM? 
UK & INTERNATIONAL CUSTOMERS 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not send your purchase back to the manufacturer. Please follow the process below for returning your parcel to us: 
1. Contact us to obtain return address 
2. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. 
3. Cover your address label with our return address 
4. Return the package by using your local Post Office who will advise cost and obtain proof of postage.  
5. Keep your certificate of postage safe as you will need this as your proof of return.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

DO YOU OFFER WHOLESALE? 
Yes! Please contact us for wholesale inquiries.